Returns & Exchanges
Due to the perishable nature of our St. Louis gooey butter cakes, we are unable to accept physical returns. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right with a replacement or refund.
Inspect Your Delivery
Please examine your cake immediately upon arrival to ensure the packaging is intact and the product is in perfect condition.
Document Issues
If there is any damage or a quality concern, take clear photos of the cake and the shipping box within 24 hours of delivery.
Contact Our Team
Email our support team with your order number and the photos attached so we can evaluate the issue and process your claim.
Receive Resolution
Once reviewed, we will either ship a fresh replacement cake at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing